Shipping Policy for ActiLearn
Welcome to ActiLearn, a product of Appstra Technologies Private Limited. We strive to provide a seamless and transparent experience with customers. We aim to provide a seamless shopping experience for our customers across India. Please review our shipping policy below to understand how we handle shipping and delivery:
1. Shipping Coverage: We ship to most locations within India. If your delivery address is in a remote or restricted area, please check with our customer support team to confirm service availability.
2. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. These charges will be displayed during the checkout process. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
3. Shipping Methods and Delivery Time:
– Standard Shipping: Typically takes 5-7 business days from the date of dispatch.
– Express Shipping: Typically takes 2-3 business days from the date of dispatch.
Delivery times are estimates and may vary based on factors such as location, carrier delays, or unforeseen circumstances.
4. Order Processing Time: Orders are usually processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or sales, processing times may be longer.
5. Order Tracking: Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on the carrier’s website or app.
6. Delivery Attempts: Our delivery partners will make up to three attempts to deliver your order. If you are not available to receive the order, it will be returned to our warehouse, and a refund will be initiated as per our return policy.
7. Address Changes: If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. Address changes may not be possible once the order has been dispatched.
8. Damaged or Lost Packages: If your package arrives damaged or if you do not receive your package within the expected delivery time, please contact our customer support team for assistance. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
9. Delivery Restrictions: Some products may have delivery restrictions due to size, weight, or regulatory constraints. Any such restrictions will be clearly mentioned on the product page.
10. International Shipping: At this time, we do not offer international shipping. We only ship to addresses within India.
11. Changes to Shipping Policy: ActiLearn reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By shopping with ActiLearn, you agree to this shipping policy. If you have any questions or concerns regarding shipping, please contact our customer support team for assistance.
